Monthly Archives: August 2016

diverse call center agents attending to callers

August 25, 2016 |

What’s your communication style as a customer service rep?

As a customer service representative, your communication style greatly affects the way you interact with callers. Often, how you talk to customers and approach the issues they raise can determine the success or failure of a transaction. To keep delivering your best performance, it pays to be aware of the way you’re communicating with customers…

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