Monthly Archives: February 2017

smiling call center rep with customer support team

February 2, 2017 |

Developing your soft skills to be a better call center agent

Granted, you’ve landed a job as a call center agent, it follows that you’re armed with the skill set needed to do well in the industry. Landing the job based on your technical aptitudes is one thing, but it takes a different skill range to excel in it. Your knowledge and education need to come…

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