Monthly Archives: May 2017

call center agent with wide smile world maps in background

May 16, 2017 |

6 Ways to improve your bilingual customer support skills

Bilingualism opens many opportunities for call center agents. Those who speak two or more languages tend to receive higher wages and gain more avenues for career growth. It’s also said to enhance the brain’s functions, making bilingual agents more flexible, open-minded, creative, and better at problem-solving. Combined, these skills enable bilingual agents to provide excellent…

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