December 28, 2017 | admin
Working in the business process outsourcing (BPO) industry a call center in the Philippines requires excellent, if not good, communication skills. But what specific qualifications do customer service companies really look for?
November 10, 2017 | admin
Going on a job search is no easy feat. It could go on for months, without as much as a call back from any of the companies you’ve sent your resume to. It’s a stressful period which can be aggravated further by self-doubt and interview jitters.
September 28, 2017 | admin
After all the job hunting and interview hullaballoo, you’re finally hired. All the effort of trying to look personable, arriving earlier than expected for interviews, all the nerve-wracking questions, and waiting for a call have finally paid off. Now, a new feeling of nervousness and excitement settles in—your first day at work.
It’s 10:00 PM and you have a job interview early the next day. But once you’re in bed, you start doubting whether or not you can handle the job. You immediately worry that you’re going to embarrass yourself during the interview. And now you can’t sleep.
Bilingualism opens many opportunities for call center agents. Those who speak two or more languages tend to receive higher wages and gain more avenues for career growth. It’s also said to enhance the brain’s functions, making bilingual agents more flexible, open-minded, creative, and better at problem-solving. Combined, these skills enable bilingual agents to provide excellent…
You’ve probably heard a lot of things about what it’s like to work in the business process outsourcing (BPO) industry. You might’ve seen one of your neighbors casually strolling at night on their way to work, then thought, “Maybe he’s a call center agent.” You might’ve seen countless customer support job openings online. Maybe you…
Granted, you’ve landed a job as a call center agent, it follows that you’re armed with the skill set needed to do well in the industry. Landing the job based on your technical aptitudes is one thing, but it takes a different skill range to excel in it. Your knowledge and education need to come…
Stress is an unavoidable part of our daily lives. Its causes and manifestations differ from one person to the next. But no matter how insignificant you think its effects are, it’s important to address them before they worsen.
On average, a happy client tells nine people about their good customer service experience. Unfortunately, a disgruntled one would tell twice more people about a brand’s poor performance.
November 15, 2016 | admin
Most call centers in the Philippines offer competitive salaries, high rewards for both entry- and junior-level positions, extra compensations such as overtime and holiday pays, and bonuses. Their success and proliferation in the country are capturing the attention of fresh graduates and jobseekers from other industries.
If you’re serious about pursuing a profession in the business process outsourcing (BPO) industry, you must continuously hone your skills and cultivate new ones. One of the best ways to do this is to learn, practice, and become perfectly fluent in a foreign language.
September 20, 2016 | admin
It’s no secret that the Philippine business process outsourcing (BPO) industry, dominated by voice customer service, is one of the fastest-growing sectors in the country. It’s also recognized as one of the best outsourcing destinations in the world. What makes it stand out are its English-proficient workforce, cultural flexibility, and affordable costs.
As a customer service representative, your communication style greatly affects the way you interact with callers. Often, how you talk to customers and approach the issues they raise can determine the success or failure of a transaction. To keep delivering your best performance, it pays to be aware of the way you’re communicating with customers…
Joining a contact center is not a walk in the park. Employers commonly set up a stringent recruitment process to find the right people for the job. Job recruiters or human resources personnel, for instance, assess if you’re a great team player who can eventually contribute to the growth of the campaign and the company.
Call center jobs provide a lot of leeway for professional networking, but often, those in the industry don’t make the most of this opportunity. Your professional network could open great doors that would otherwise be inaccessible. You might be surprised that most managers choose to do business with people who are well-connected. The breadth of…
Working in a call center can be challenging. Agents are constantly operating on a highly competitive and dynamic environment, and this could stress them out over time. If they can’t cope and adjust in this type of workplace, they may stop growing and improving their skills. As a result, their productivity and engagement may eventually…
The ability to effortlessly communicate with other people verbally is among the top skills that call centers look for in their job applicants. After all, customer service representatives spend their entire shifts on the phone responding to customer calls.
Two things can happen once a call center hires you: either you overstay in your position or you move up the corporate ladder more quickly than the others. Obviously, the latter is what you should be going after. You’ll find that managing a contact center, overseeing operations, and strategizing for the company’s overall improvement can…
February 24, 2016 | admin
“Can you tell me something about yourself?” is one of the most common questions asked during job interviews. When answering this, you might fall into the trap of aimlessly rambling off everything that’s stated on your resume.
Nowadays, companies can be immensely picky about who they hire. During the job application process, you don’t only need to tell a convincing story about your skills and past achievements. You also have to prove to your future employer that your personality matches the job.
The most common stigma about jobs in the business process outsourcing (BPO) industry is that they’re dead-end jobs. If you haven’t worked for this industry yet, chances are this is what you think too. Most professionals, especially fresh graduates, feel as though there are limited opportunities in this sector. But nothing can be farther from…
November 10, 2015 | admin
If you’re interested in starting a meaningful career in a contact center, you’ll need to prepare yourself to show what you’re capable of during your job interview. This involves leaving a positive first impression and, of course, showcasing your skills and competence by confidently answering the interview questions. Here are some common questions asked during…
Do you think you’re ready to sign the dotted line? Before you do that, it’s better to consider what’s in it for you when you join a call center company. It’s best to know ahead if you’re comfortable with your workload, if the company fits your culture, and if it will help you attain your…
September 4, 2015 | admin
Early in your journey as a professional in the business process outsourcing (BPO) industry, making good career decisions will prepare you for success. Most millennial graduates make the mistake of foregoing the career planning stage, but this may only set you up for a big failure later on. You need to know what you want…
As ecommerce flourishes in the 21st century, more and more Internet-related jobs have sprung up— most of which are well-suited for millennials. This is because this generation has a deep understanding of technology, having grown up during a time when electronic devices and software applications have started becoming available to consumers.
Davaoeño IT and business process outsourcing (BPO) professionals can look forward to approximately 180 new job opportunities next month, following Open Access BPO’s recent announcement that it will be launching a new office in the Philippines’ safest city on August 11.