The entire outsourcing industry is thriving, and it’s a field that offers a multitude of opportunities for growth. For most of us, getting a job at a call center represents a great chance to build a lasting and successful career. To get you started on your journey, you’ll need to get hired by showcasing your skills and your professional attitude during your whole job application process.
Since your initial interview will most likely be the first time the headhunters and the contact centers’ HR personnel will see you, it’s important to ensure that it’ll be a fruitful first meeting. For this, you’ll need to stand out and leave a positive impression on your interviewers, something you can do by being prepared.
Here are five things to keep in mind to make sure you’re prepared to face your potential employers, and show them what you have to offer to bag that job.
- Research about the call center and the job opening
Go online and do a bit of research about the company and the job position you’re hoping to bag.
Visit the company’s website, LinkedIn profile, and other social media sites to find important details like their products and services, customers, competition, and their general reputation in the industry.
List down questions you may have about job requirements, responsibilities, benefits, corporate culture, and work schedules. Aside from learning about what you may come to expect should they hire you, asking these questions shows the interviewer that you’re well prepared and serious about the job.
- Examine your resumeGo over your well prepared resume and look for details the interviewer will definitely inquire about. This will obviously include your skills, seminar attended, and whole employment history. You may be asked about your college degree, extracurricular activities, and what responsibilities your previous jobs entailed. They may also ask you about call center companies you’ve worked for in the past, and ask why you left in the first place.
Remember that part of their job is to screen all applicants to find those who are, so understand that there are red flags they look for in every resume. Working for many companies within a few short years, long gaps between jobs, and vague job titles and responsibilities, for instance, may be viewed as questionable details they will ask about.
- Get dressed for the job
Your resume may tell your prospective employer about how qualified you are for the job, but it’s how you dressed up for the interview that will grab their attention and tell them that you’re a professional and ready to contribute your skills as a part of their company workforce.
Prepare every piece of your outfit ahead of time. Depending on the call center job position you’re applying for, you may choose smart casual or formal clothes to the interview. Make sure that these are clean and pressed; a wrinkled outfit with one (or more) stains may end up making you appear unhygienic, lazy, and ill-prepared. Add some appropriate accessories like watches and simple jewelry to help complement and enhance your professional look.
- Prepare answers to commonly asked questionsWhile companies may inquire about different things from their applicants, there are still some standard questions you will be asked during the interview. Questions like “Can you tell me something about yourself?” are common, as well as What are your goals in the next five years?” and “What is your expected salary?”
Naturally, you’ll want to stand out and impress your interviewer, so it’s best to stay away from cardboard cutout answers. Instead, think of creative ways to answer these questions beforehand. Perhaps include a quote you live by, an anecdote or even a witty joke if it’s appropriate for the mood during the interview. The point here is to stand out, show some personality and intelligence, and leave a lasting positive impression on the interviewer.
- Plan how you’re getting to the interview
Anyone can tell you that it’s important for you to be early for your interview. Aside from waking up early, it’s also crucial for you to consider your commute, the travel time, and the roads you’ll be taking.
It’s best to estimate the time you should leave the house to make it to the company’s building at least 10 to 20 minutes before your interview.
If you’re scheduled for a morning interview, then it’s advisable to factor in the morning rush hour traffic. Perhaps you may even want to consider possible mishaps and public activities that may affect traffic conditions such as car accidents, road constructions, and scheduled ceremonies and parades.
Planning alternative routes is also recommended. Once you get to the office, you may also need a few minutes to freshen up, straighten your tie, re-apply make-up, and re-spritz some perfume or cologne before you say hi to the receptionist and get ushered into the interview room.