Landing a job in the business process outsourcing (BPO) industry can be challenging. Aside from the fact that you’ll be competing with hundreds of applicants, outsourcing companies are also very cautious with who they hire. They make sure that they only hire individuals who are professional, responsible, and quick to adapt to the growing nature of the industry.
As such, recruiters, headhunters, and HR personnel follow a stringent process in screening job applicants. Here, they determine skill sets, and check each applicant’s background, personality, and even work ethic.
If you’re one of those applying for a BPO job, here are some of the things you need to work out on:
1. Application requirements
Aside from your detailed resume, including a cover letter, will also be helpful. It serves as an introduction that presents you, states your intention to join the company, the position you’re applying for, and a brief summary of your qualifications. It also showcases your written communication skills—essential if you’re applying for a job in customer support, or any supervisory position. Similarly, if you’re applying for a job that requires specific skills and specialties in particular fields, be ready to submit a portfolio of your past work.
“First impressions last” is definitely an adage every applicant must keep in mind when job hunting. The job interview may be your only opportunity to prove that you’re the right person for the job and leave a good impression on the interviewer. This is why it’s important to look presentable and get dressed accordingly for your job interview. You may choose smart casual or formal clothes. In either case, make sure that your clothes are pristine and pressed, otherwise you may appear lazy and unprepared.
3. Examinations and Skills Assessments
Call centers will commonly give assessment exams that will showcase every applicant’s communication and problem solving skills. As such, brush up on both your written and oral communication skills, and ability to solve practical problems. Similarly, if you’re trying to bag a BPO job that require special skills such as graphic design or web development, it’s best to study your existing portfolio of works and learn newer tricks and trends. This enables you to show that you keep up with the latest in your field of expertise and that you can cope with upcoming developments.
4. Your Prospective Company’s Background
Before you even submit your resume, it’s best to find out as much as you can about the nature of the company you’re applying for, and what the job entails. The more you know about your prospective employer, the more confident you’ll be in answering job interview questions. Here, you can research about the company by visiting its official website, social media pages, and by doing a general online search. You may find feedback from former and existing customers and employees. This lets you further understand how you’ll benefit from working in the company, and enables you to formulate questions to ask your interviewer.