Resumé tips when applying for a job in a call center in the Philippines

With a bright outlook projected for the next few years, the local contact center industry’s expansion means that every call center in the Philippines would also need more employees. This bids well for the country, alleviating a swelling unemployment rate and benefiting the masses of fresh graduates and those looking to shift to a more stable career.

So if you’re looking to get hired in a contact center, now is a great time as any to get started prepping to join the outsourcing workforce. On the other hand, this sudden employment demand makes it even more challenging to be noticed by these call centers’ HR departments and get hired. And while you do have the right skills and the job experience companies are looking for, you’ll first need to stand out among the sea of applicants to get that chance to show these companies what you have to offer.

So how do you do that? Start with a truly impressive resume! Here are a few things you must consider when creating a resume that’ll pop.

Print AND digital

Aside from traditionally handing your resume over to your potential employer, creating a digital version will also be very helpful for your job-hunting efforts. These can be saved as PDFs and attached to every application email you send to your prospective call center companies in the Philippines, included on your online job search profiles, or simply posted on your personal site or blog.

In this format, you can easily include links to the schools and companies you’ve previously worked for, workshops you’ve attended, your portfolio, and email addresses to your references. You can even choose to create an interactive resume to really impress your potential employers and make a lasting impression.

Consider Aesthetics

We humans are visual beings, and so anything that’s visually appealing can grab and command our attention. Applying this same concept to your resume can afford you the opportunity to showcase your marketable skills and achievements. You’ll need to ensure that your resume is elegant and professional without looking drab. Take note of:


The point here is to make your resume easy to read while highlighting important details like achievements and skills. You’ll need to optimize the limited space afforded to you in a legal bond paper by laying out sections of your resume in a way that doesn’t distract readers. For an easier read, it is advisable to have a lot of white space to give a visual break from the large blocks of text that is your credentials. Also, make use of bullets to list items.


Choose a font face that are both clean and simple and use it consistently throughout your resume. Arial, Verdana, Garamond, Calibri, or even Trebuchet, for instance, all have a nice, clean looks about them and sufficient spacing between each character. Avoid font types that are too stylized and gaudy as they appear decorative and may give your resume a less professional look and feel.


Catch the HR personnel’s attention by splashing a bit of color onto your printed resume. You can either use bold colors for text (especially for subheaders) or you can use light hues for background. If you’re to use multiple colors, make sure that the colors complement each other, or you’ll end up with a resume that’s just too painful to look at.

Empowering words

Colors and a clean layout aren’t the only things that can grab an HR personnel’s attention. As you may know, words have power. Given the right configuration, they can invoke memories, be associated with certain qualities like strengths or weaknesses, and they convince the most stringent of call centers in the Philippines that you’re ripe for employment. Obviously, you should harness the power of words in your resume by using keywords that imply your capabilities and how reliable you are.

This involves injecting key words and phrases employers may search for in their applicants. For instance, a company is looking for a tier 3 tech support agent, and their job ad mentions having an “extensive knowledge of basic desktop systems” as a requirement. If you’re qualified and very interested, work in “extensive knowledge of basic desktop systems” into your resume.

In addition to this, it would also help if you use powerful words when you list down your responsibilities per job. Starting each bullet with “Responsible for,” “Supervised,” “Managed,” and “Initiated” shows that you’re reliable and can successfully carry out tasks, while “Significantly,” “Managed,” and “Implemented” shows that your work yields favorable results.

Applying for a job in any of the call centers in the Philippines can really be challenging these days. Jumpstarting your dream career starts with an empowered resume, able to get your prospective employer’s attention and showing them you have what it takes to prove your worth in the dynamic outsourcing industry.