Category Archives: Blogs

blog posts

sad woman making phone call broken faulty car in background

November 10, 2017 |

8 Ways to recover from being late for a job interview

Going on a job search is no easy feat. It could go on for months, without as much as a call back from any of the companies you’ve sent your resume to. It’s a stressful period which can be aggravated further by self-doubt and interview jitters.

worried call center agent

September 28, 2017 |

5 Things to do on your first day at work

After all the job hunting and interview hullaballoo, you’re finally hired. All the effort of trying to look personable, arriving earlier than expected for interviews, all the nerve-wracking questions, and waiting for a call have finally paid off. Now, a new feeling of nervousness and excitement settles in—your first day at work.

worried female job applicant

June 20, 2017 |

How to handle your jitters for a successful job interview

It’s 10:00 PM and you have a job interview early the next day. But once you’re in bed, you start doubting whether or not you can handle the job. You immediately worry that you’re going to embarrass yourself during the interview. And now you can’t sleep.

call center agent with wide smile world maps in background

May 16, 2017 |

6 Ways to improve your bilingual customer support skills

Bilingualism opens many opportunities for call center agents. Those who speak two or more languages tend to receive higher wages and gain more avenues for career growth. It’s also said to enhance the brain’s functions, making bilingual agents more flexible, open-minded, creative, and better at problem-solving. Combined, these skills enable bilingual agents to provide excellent…

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confused young people looking weirded out

March 23, 2017 |

5 Misconceptions about working in the BPO industry

You’ve probably heard a lot of things about what it’s like to work in the business process outsourcing (BPO) industry. You might’ve seen one of your neighbors casually strolling at night on their way to work, then thought, “Maybe he’s a call center agent.” You might’ve seen countless customer support job openings online. Maybe you…

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smiling call center rep with customer support team

February 2, 2017 |

Developing your soft skills to be a better call center agent

Granted, you’ve landed a job as a call center agent, it follows that you’re armed with the skill set needed to do well in the industry. Landing the job based on your technical aptitudes is one thing, but it takes a different skill range to excel in it. Your knowledge and education need to come…

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female call center agent with headache

January 9, 2017 |

5 Stress management tips for call center reps

Stress is an unavoidable part of our daily lives. Its causes and manifestations differ from one person to the next. But no matter how insignificant you think its effects are, it’s important to address them before they worsen.

youg woman in glasses holding head looking away

November 15, 2016 |

Define your non-negotiables for a successful call center career

Most call centers in the Philippines offer competitive salaries, high rewards for both entry- and junior-level positions, extra compensations such as overtime and holiday pays, and bonuses. Their success and proliferation in the country are capturing the attention of fresh graduates and jobseekers from other industries.

young people in colorful clothes doing work

October 11, 2016 |

5 Reasons why BPO employees must learn a foreign language

If you’re serious about pursuing a profession in the business process outsourcing (BPO) industry, you must continuously hone your skills and cultivate new ones. One of the best ways to do this is to learn, practice, and become perfectly fluent in a foreign language.

disgruntled headache boss worried employee

September 20, 2016 |

4 Ways you’re ruining your customer service career

It’s no secret that the Philippine business process outsourcing (BPO) industry, dominated by voice customer service, is one of the fastest-growing sectors in the country. It’s also recognized as one of the best outsourcing destinations in the world. What makes it stand out are its English-proficient workforce, cultural flexibility, and affordable costs.

diverse call center agents attending to callers

August 25, 2016 |

What’s your communication style as a customer service rep?

As a customer service representative, your communication style greatly affects the way you interact with callers. Often, how you talk to customers and approach the issues they raise can determine the success or failure of a transaction. To keep delivering your best performance, it pays to be aware of the way you’re communicating with customers…

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man reading notebook by laptop

July 2, 2016 |

Contact center job application tests you should prepare for

Joining a contact center is not a walk in the park. Employers commonly set up a stringent recruitment process to find the right people for the job. Job recruiters or human resources personnel, for instance, assess if you’re a great team player who can eventually contribute to the growth of the campaign and the company.


June 21, 2016 |

5 Smart professional networking tips for BPO employees

Call center jobs provide a lot of leeway for professional networking, but often, those in the industry don’t make the most of this opportunity. Your professional network could open great doors that would otherwise be inaccessible. You might be surprised that most managers choose to do business with people who are well-connected. The breadth of…

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May 10, 2016 |

5 Skill-boosting hobbies for call center agents

Working in a call center can be challenging. Agents are constantly operating on a highly competitive and dynamic environment, and this could stress them out over time. If they can’t cope and adjust in this type of workplace, they may stop growing and improving their skills. As a result, their productivity and engagement may eventually…

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April 5, 2016 |

Call center career tip: Ways to improve your verbal skills

The ability to effortlessly communicate with other people verbally is among the top skills that call centers look for in their job applicants. After all, customer service representatives spend their entire shifts on the phone responding to customer calls.


March 10, 2016 |

4 Ways to keep learning once a call center hires you

Two things can happen once a call center hires you: either you overstay in your position or you move up the corporate ladder more quickly than the others. Obviously, the latter is what you should be going after. You’ll find that managing a contact center, overseeing operations, and strategizing for the company’s overall improvement can…

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January 13, 2016 |

6 Personality development tips to increase your employability

Nowadays, companies can be immensely picky about who they hire. During the job application process, you don’t only need to tell a convincing story about your skills and past achievements. You also have to prove to your future employer that your personality matches the job.


December 4, 2015 |

How BPO jobs nurture employees’ entrepreneurial spirit

The most common stigma about jobs in the business process outsourcing (BPO) industry is that they’re dead-end jobs. If you haven’t worked for this industry yet, chances are this is what you think too. Most professionals, especially fresh graduates, feel as though there are limited opportunities in this sector. But nothing can be farther from…

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HR-business-executives-in-job-interview-with-smiling-female-applicant - Copy

November 10, 2015 |

5 Common interview questions in the contact center

If you’re interested in starting a meaningful career in a contact center, you’ll need to prepare yourself to show what you’re capable of during your job interview. This involves leaving a positive first impression and, of course, showcasing your skills and competence by confidently answering the interview questions. Here are some common questions asked during…

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September 4, 2015 |

Career advice for millennials in the BPO industry

Early in your journey as a professional in the business process outsourcing (BPO) industry, making good career decisions will prepare you for success. Most millennial graduates make the mistake of foregoing the career planning stage, but this may only set you up for a big failure later on. You need to know what you want…

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August 25, 2015 |

Top 5 skills required of digital marketing applicants

As ecommerce flourishes in the 21st century, more and more Internet-related jobs have sprung up— most of which are well-suited for millennials. This is because this generation has a deep understanding of technology, having grown up during a time when electronic devices and software applications have started becoming available to consumers.


July 27, 2015 |

Open Access BPO creates call center jobs for Davaoeños

Davaoeño IT and business process outsourcing (BPO) professionals can look forward to approximately 180 new job opportunities next month, following Open Access BPO’s recent announcement that it will be launching a new office in the Philippines’ safest city on August 11.


July 7, 2015 |

Applying for a BPO Job:
4 Things You Need to Prepare

Landing a job in the business process outsourcing (BPO) industry can be challenging. Aside from the fact that you’ll be competing with hundreds of applicants, outsourcing companies are also very cautious with who they hire. They make sure that they only hire individuals who are professional, responsible, and quick to adapt to the growing nature…

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June 8, 2015 |

6 Fresh, creative ways to stand out among hundreds of job applicants

Job hunting and job applications are not easy. For every job post, hundreds of applicants may be competing, and employers now tend to be extremely cautious when it comes to who they hire. They want the best people who can help their companies grow, so it’s every job applicant’s crucial task to do their best…

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May 7, 2015 |

How job hunters should answer interview questions about past failures

One way for companies to assess their job applicants’ ability to handle adversity in the workplace is by asking them about their failures in the past. As much as job hunters want to evade job interview questions like “Are there any previous goals that you failed to achieve?”, making an excuse or beating around the…

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April 29, 2015 |

How to create a resume that stands out

“How can I make my resume stand out?” This is perhaps one of the many questions that goes through the mind of every job seeker. With the tight competition among those vying for the same job positions, it’s important to know how to create a resume that can leave a good impression on recruiters.